The Uber of Roadside Assistance - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
DevOps

The Uber of Roadside Assistance

50%
50%

Kamal Natarajan, divisional CIO and VP for Allstate Roadside Services Technology stops by the InformationWeek News Desk at Interop ITX to share details about their software development strategy that won 3rd place in the InformationWeek IT Excellence Awards, DevOps category.

Allstate leveraged an agile software development methodology to reduce time-to-rescue for people that donít need a tow truck (think gas, jumping a battery, popping a lock, replacing tires) by 50%. Natarajan says they're "Uber-izing" roadside service by "training people like you and I that have a passion for helping," to respond to calls made from their Good Hands app. To learn more about how they overhauled their software development strategy and reduced time-to-help, watch the full video above.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
Comments
Newest First  |  Oldest First  |  Threaded View
technicalaccademy
50%
50%
technicalaccademy,
User Rank: Apprentice
6/14/2017 | 1:26:09 AM
Microsoft live chat support
Thanks for sharing this article and congrats for that person

 
Commentary
CIOs Face Decisions on Remote Work for Post-Pandemic Future
Joao-Pierre S. Ruth, Senior Writer,  2/19/2021
Slideshows
11 Ways DevOps Is Evolving
Lisa Morgan, Freelance Writer,  2/18/2021
News
CRM Trends 2021: How the Pandemic Altered Customer Behavior Forever
Jessica Davis, Senior Editor, Enterprise Apps,  2/18/2021
White Papers
Register for InformationWeek Newsletters
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
Video
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
Slideshows
Flash Poll