Do Not Disturb: Remote Support Tools Reduce Distractions - InformationWeek

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Do Not Disturb: Remote Support Tools Reduce Distractions

While many hospitals and health-care companies are deploying IT to help eliminate medical errors, Children's Hospital in Columbus, Ohio, is using tech tools to reduce fear and stranger anxiety among its youngest patients.

Children's Hospital IT workers no longer need to enter patient rooms in order to fix or upgrade software running on the 300-plus bedside and clinical PCs that are used for electronic medical record keeping and other applications.

For the last year, Children's Hospital has been using iCommand from On Technology Corp. to distribute, upgrade, and repair software running on the bedside PCs.

That's been particularly helpful lately. The hospital is in the midst of upgrading the operating systems of the PCs from Windows 95 to Window 2000. "We can configure an entire PC without going into a patient room," says Bryan Ostapuck, coordinator of desktop services at Children's.

The payback is huge in time and money savings, he says. The software eliminates the extra time it would have taken for Children's 10-person desktop team to walk from building to building across Children's four-block campus, and cuts the need to hire extra help for the upgrade.

Also, the remote capabilities allow IT staff to support the PCs from home in case there are problems after-hours.

Best of all, there are many fewer disruptions for nurses and patients. Says Ostapuck, "There's no need for us to bother the kids."

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