Doug Solomon & Gentry Underwood • IDEO - InformationWeek
09:43 PM
Oliver Marks
Oliver Marks

Doug Solomon & Gentry Underwood • IDEO

IDEO are an industrial design company who have evolved into an innovation and design company with eight international offices and 500 employees.Starting out historically with small project teams using lots of post it notes, it was hard to collaborate across organizations that are spread out across the world. IDEO looked for ways to build tools to build communities around common interests, passions and expertise in order to become one interconnected organization. Allowing employees to reveal what they're interested in and working on was seen as being of great value.They started by building a design team to attempt to see internal processes as a client engagement to craft an appropriate environment for IDEO work practices.The goals were to build a system that targets process friction points and addresses them without overwhelming people with new processes and tools.The IDEO Intranet environment is contained in a custom Ruby wrapper, using ThoughtFarmer for wikis, Movable Type for blogging and some legacy asset and data applications.This was IDEO's fifth attempt at launching wikis before they got it right. Email is still alive and strong as a primary communication medium but wikis are getting stronger usage. Internally people now find health claim forms and other bureaucratic materials through wikis instead of email.The system has had a very enthusiastic uptake internally, becoming very integral to the way people work. There is now a high level of internal blogging.Although aware that every culture is different, IDEO offer consulting to other companies based on their experiences creating their internal collaboration environment.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
2017 State of IT Report
2017 State of IT Report
In today's technology-driven world, "innovation" has become a basic expectation. IT leaders are tasked with making technical magic, improving customer experience, and boosting the bottom line -- yet often without any increase to the IT budget. How are organizations striking the balance between new initiatives and cost control? Download our report to learn about the biggest challenges and how savvy IT executives are overcoming them.
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends for 2018
As we enter a new year of technology planning, find out about the hot technologies organizations are using to advance their businesses and where the experts say IT is heading.
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll