It wasn't that long ago that I remember searching for just the right dress for an event, only to find something I loved, but in the wrong size. I asked the salesperson if she could check with another store to see if they had it in my size. Well, that would have required her to call individual stores, give them a SKU number or a description of the dress, and wait for them to check their racks. She was too busy to make the calls. My only choice was to call myself and hope the person on the other end wasn't too busy to look or make the trek to another mall. It just wasn't worth it. These days, however, retailers such as Macy's can make a simple query in a retail system and check inventory at other stores. No calls, no hassles, no wait.
Many years ago, I remember repeatedly dialing a Ticketmaster 800 number to buy tickets for a U2 concert. Busy signal, busy signal, busy signal. These days, I simply go to the Web site, choose an event, choose my seats, purchase the tickets, and even print them out on the spot. No more phone calls, no more busy signals, and no waiting for my Barney or Blue's Clues tickets to arrive in the mail. Instant satisfaction.
The benefits of building a real-time business are many, from significant improvements in the supply chain to simple customer convenience. In this week's issue, we profile the technologies and the challenges. Also, in this month's Optimize (optimizemag.com), we dissect real-time business from six different disciplines, including collaborative strategies and business leadership.
Many of us at InformationWeek are headed toward four days of compelling discussions about real-time business at the InformationWeek Spring Conference. In the coming days and weeks, we'll bring you plenty of news, ideas, and perspective from our stellar lineup of speakers (stay tuned to informationweek.com/events).
How Enterprises Are Attacking the IT Security EnterpriseTo learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Infographic: The State of DevOps in 2017Is DevOps helping organizations reduce costs and time-to-market for software releases? What's getting in the way of DevOps adoption? Find out in this InformationWeek and Interop ITX infographic on the state of DevOps in 2017.
2017 State of IT ReportIn today's technology-driven world, "innovation" has become a basic expectation. IT leaders are tasked with making technical magic, improving customer experience, and boosting the bottom line -- yet often without any increase to the IT budget. How are organizations striking the balance between new initiatives and cost control? Download our report to learn about the biggest challenges and how savvy IT executives are overcoming them.