Editor's Note: P&G Nurtures Its Homegrown Staff - InformationWeek
03:53 PM
Stephanie Stahl
Stephanie Stahl

Editor's Note: P&G Nurtures Its Homegrown Staff

In a document that dates back to 1870, James M. Gamble notes that orders from his company can be shipped the same day they're received, if a customer desires. That capability was thanks to a telegraph-order system that Thomas Edison, a clerk in the local Western Union office at the time, helped Cincinnati soap-maker Procter & Gamble develop. No doubt, that was bleeding-edge, technology-enabled business-process optimization at the time.

Fast forward to today. Consumer-goods giant Procter & Gamble's extensive supply chain is built on a global ERP system, uniting operations in 130 countries and supporting myriad products, from diapers to toothpaste to pet food. The breadth of P&G's product lines and global reach are impressive, as are its efforts to preserve its rich history (including a team of five who handle the 165-year-old company's archives), to build on top of its core, cash-cow Tide product (if you look deeply enough, every product can be linked back to its detergents), and to instill loyalty among its employees (there are many who have spent their entire careers at P&G, including 11 chief executives).

But the $40 billion company seeks new and better ways to move its hundreds of brands through its global supply chain, creating a real-time business that's driven off product demand, not forecasts, and where products are delivered accurately, eliminating manual intervention and costly product returns. That means using electronic catalogs, Web-based ordering systems, and radio-frequency ID chips designed to track individual products, among other technologies.

On top of that, the company seeks ways to create new product innovations that can make their way through this sophisticated supply chain to land in front of consumers' eyes more quickly. That requires a keen understanding of the customer, not just among the brand managers, but among the business-technology executives as well.

Find out more about how P&G is feeding the pipeline and the leaders behind the charge on p. 47.

Stephanie Stahl

To discuss this column with other readers, please visit Stephanie Stahl's forum on the Listening Post.

To find out more about Stephanie Stahl, please visit her page on the Listening Post.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
2017 State of IT Report
2017 State of IT Report
In today's technology-driven world, "innovation" has become a basic expectation. IT leaders are tasked with making technical magic, improving customer experience, and boosting the bottom line -- yet often without any increase to the IT budget. How are organizations striking the balance between new initiatives and cost control? Download our report to learn about the biggest challenges and how savvy IT executives are overcoming them.
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends for 2018
As we enter a new year of technology planning, find out about the hot technologies organizations are using to advance their businesses and where the experts say IT is heading.
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll