EDS's Business-Process Play

EDS last week combined several of its business-process-outsourcing groups into a new division led by Guillermo Marmol, formerly president of consulting firm Marmol and Associates. Marmol says EDS will focus on strengthening its customer-relationship-management and financial-process-management practices, becoming a player in markets such as human-resources outsourcing. As part of the strategy, EDS is expanding a number of service centers in Canada and India. Says Marmol, "It's a factory approach that gives us a cost advantage over most competitors."

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