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4/28/2006
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From Our Blog

Is Offshoring The Answer?
informationweek.com/1087/blog_offshore.htm

As Middle Eastern countries are facing terrorism and trying to build their military might, some companies have reconsidered offshoring.

Look at relations with Israel. Things aren't going the greatest over there. Even though we have companies that do business there, it's not a good idea right now to move IT, the bloodline of your company, over there. Remember, we used to be buddies with Iran ... now look.

When India a few years ago was considering building nukes, some companies slowed down on offshoring. Would you want to spend a ton of money to set up shop in a country that could potentially be a political problem for our country?
--ron

The company I work for tries to keep customers happy with a personal touch. Our customers still expect a live body to drop by physically and look at the software and hardware problems they're having. While offshore phone sites may work well for techno-savvy clients, mom-and-pop operations will still need a techie to come by in person and see to their needs.
--Dr. Deany

Look at what happened to Dell when it offshored its corporate technical support to India. There was an outpouring of response in regards to poor technical support, not necessarily because of accents and pronunciation, but more because of the low quality of support. Dell stood the chance of losing a lot of business. If companies work that kink out, then outsourcing can be a serious threat again.
--Ron

Looks like the jobs being created are for management and top executive positions. These people are needed to manage the outsourcing, maybe? Are we moving up the value chain by outsourcing the lower-paying jobs and creating higher-paying jobs? That's all good as long as there's growth in global economies. But next recession, watch out!
--neil


The True Culprit
informationweek.com/1087/blog_pcec.htm

Seems to me that the list of toxic chemicals include basic elements that take up a good chunk of the periodic table. Seems to me that the real polluter here is Mother Nature.

When I think of adding these toxins to the list of forest fires, volcanos, cyclones, tidal waves, and a whole host of other forms of destruction heaped upon the planet, we find the real culprit. With a mother like that, who needs corrupt corporations to put an end to the world as we know it? She has a billion-year head start on them.
--Bob Ski


Save Lives: Debug Code
informationweek.com/1085/blog_debug.htm

As a clinical applications manager, I can tell you that this problem is no more apparent than in the medical software industry. Unsettling? Most vendors are so concerned with coming out with new bells and whistles before the competition, they don't thoroughly test what they already have. So we have to have enough staff to pound through everything we get before it goes live. We end up being the testers for our vendors. I know the decision isn't made by the people who write the code; it's made higher up. As a customer, I'd rather wait to have something bulletproof.
--John Dzivak

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