Pete Janak, former CIO of TRW and Delphi and now principal of PHJ Associates, says these large implementations "are hard work, but they are not rocket science. The software works and has been successfully implemented hundreds, perhaps thousands of times." So why do so many of these projects fail? "Ignorant and/or incompetent management," he says.
At both TRW and Delphi, he says he led global implementations of SAP software with "hard cutovers and never endangered the business." What follows are Janak's seven keys to success, which he says amount to common sense and discipline: