In addition, high-profile data breaches involving state systems last year led to the suspension of the data-center consolidation project until IBM could prove to the state that necessary security measures were in place, the article said. As a result, seven of the state's 27 agencies have still not signed off on IBM's proposed plan for managing data backup, which could lead to additional delays.
Adding to IBM's challenge on this project are the results of a survey of the IT directors for the state agencies: 88% said they're dissatisfied with the services IBM has been providing.
However, the article also notes that one of the three state agencies whose data-center operations have been moved into the new facilities is very pleased with the new service and capabilities.