re: Technology Alone Isn't Healthcare's Savior
This is such an important message, Rebecca, thanks for sharing it. Standardizing workflows and processes to make effective use of technology will be a painful process, but it'll also be one that separates winners and losers, since those who do the process work well will be able to deliver better care cheaper. It reminds me in some ways of when I was covering the automotive industry in the early '90s, watching auto parts makers revamp their work using "total quality management" and continuous improvement to survive as carmakers demanded better quality at ever-lower costs. Healthcare will never be manufacturing, and shouldn't be, but there are lessons to be learned in terms of process discipline and continuous improvement.