Finally, Paul Rogers and Marco Blenko's Who Has the D? How Clear Decision Roles Enhance Organizational Performance looks at the mechanics and practice of decision making in organizations. The authors argue that a clear -- but flexible -- delineation of roles between decision-makers and information contributors is vital for producing better decisions. This article provides a standard against which BI practitioners can compare themselves when it comes to how the roles and responsibilities for decisions are set in their organizations. The article argues that tough trade-offs and balancing have to be made within organizations' decision-making framework -- and it sets criteria for designing the process of decision-making.
The one serious shortcoming in these articles is their lack of external references or a summary article with a list of resources to be found on decision-making. Readers can counter this egregious bit of Harvard hubris with well-chosen Google searches on the authors and topics from the articles. That said, these stories and their readers will help shape the direction that BI takes over the next 5-10 years. Why not find out if you agree with them sooner, rather than later?
Editor's Note: Business Intelligence Pipeline has no business affiliation with Harvard Business Review.
Jacques Surveyer is an IT observer and speculates on these and broader ideas at his site Bookraft.com.