"What we have done is concentrate the features and benefits of the comprehensive and well-established MX-ONE call control manager to address the specific requirements of SMBs. Now, small and medium businesses can receive the benefits of a full-featured and scalable enterprise grade solution for deployments up to 300 extensions in a cost effective way," said Aastra senior vice president Tim Whittington, Sr.
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Meanwhile, Toshiba has announced Strata Call Manager, which provides a graphical front end to the company's Strata CIX IP telephone systems. The interface is based on the Microsoft Fluent interface familiar from the Office 2007 suite and provides a Ribbon that holds all the common features and functions in multiple tabs, which in turn contain programmable buttons.
The tabs and buttons let users manage their phone system from their PCs rather than from their phones, for example by dragging and dropping incoming calls right into voicemail or onto another extension. It will also dial the phone from within a contact manager such as Outlook. Strata Call Manager integrates with CRM programs such as Act!, Tigerpaw, and Salesforce.com to provide "screen pops" to call recipients with information about the caller.
According to Shahin Hatamian, vice president of product management for Toshiba America Information Systems, "Toshibaï¿¼s New Strata Call Manager gives enterprise and SMB users a highly effective unified communications solution that delivers the capabilities they want in a friendly graphical user interface."