GTE will roll out next week a pair of outsourcing services that manage and monitor frame relay and other networking devices for businesses.
The company is introducing FrameWatch, a service that manages frame relay connections to carriers, and SiteWatch, which manages LAN and WAN devices such as routers, switches, and hubs in a company's corporate network. The services, which are hosted in GTE's Enterprise Management Center, provide redundancy and round-the-clock management, tied to service-level agreements for uptime and performance.
The outsourcing services will give GTE's target customer, midsize businesses, management capabilities that they would have difficulty building themselves. "If you're a medium-sized business, you have the same needs for solid communications [as larger companies], you just don't have the resources to do it yourself," says C.J. Stumpf, director of GTE business development and integration. The company says it sees midmarket network-management outsourcing as a $10 billion market by 2000.
The two services are the first of what the company says could be a line of services and were in the most demand by customers. GTE will manage the products regardless of the customer's network or communications service provider. With FrameWatch, GTE will use Visual Networks' Visual UpTime for troubleshooting frame relay services, and will also use Hewlett-Packard's OpenView, Cisco Systems' CiscoWorks, Remedy trouble ticketing software, and other management products for the LAN-WAN management service.
FrameWatch will be priced at $60 per port, per month; SiteWatch will be priced at $100 to $350 per device, per month, depending on device type. The services are available immediately, but a version of the services that gives the IT organization access to the management console that GTE is using won't be ready until mid-1999.