re: Overworked EHR Vendors Not Big On Tech Support
From my view point, our EHR vendor (NextGen) has done a great job helping us get started down the path of deployment. From my perspective many people who have implemented EHR systems have traditionally understaffed and expected their vendor to provide everyday support for them which is just impractal at this point and time. This also seems to be a very healthcare IT paradigm. When we install our Exchange server, do we expect to call Microsoft for every day support or only as a point of escalation and hire internal IT people to assist with every day support? I'm curious as to why we expect this from our EHR vendors.
We have been rather successful in our implementation of our EHR by combining internal staff and consulting companies for everyday support and then escalating to our vendor as needed.
Information Week Contributor