Re: Possible win-win
It could -- although I don't think hospitals should rely solely on software for translation services. Doctors and nurses still lean primarily on in-room interpreters because that's what they're accustomed to using, the experts I interviewed said. And while phone, video, or web tools are useful for some things -- post-release care, for example -- I hope healthcare never loses the empathy of including a real, live breathing human interpreter when notifying family members of a fatal prognosis, long-term complex condition of a child, or other unwelcome news. Can you imagine hearing that news via your smartphone or a laptop's speakers? No, neither can I.