Re: Hitting targets are for betas not production
>> it sounds like they've finally given IT a seat at the grownup's table
From the reports that are beginning to trickle out, it sounds as though IT's lack of a voice was the major culprit here. That allowed optimism and unwarranted overconfidence to take their toll. In their defense, Amazon, Ebay, Facbook et al weren't born giants like the heathare.gov was; rather, they started small, so problems could be attacked while they were still localized, affecting few people.
One way or the other, authors and case writers are going to have a field day with this for years to come.