How Startup Innovation Can Help Enterprises Face COVID-19 - InformationWeek

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3/24/2020
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How Startup Innovation Can Help Enterprises Face COVID-19

Disruptive ideas can give organizations ways to maintain operations in a time of quarantines and social distancing.
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5. Dialpad

Image: Dialpad
Image: Dialpad

With the spread of COVID-19, business continuity takes center stage with communications playing a central role, says Craig Walker, CEO of San Francisco’s cloud-based business phone system Dialpad, founded in 2011. Walker and his co-founders previously worked on Google Voice where they came to a realization. “The epiphany we had was that every business is ultimately going to move to the cloud for their email,” he says. The benefits of not having to use a VPN while being able to access resources from anywhere were too great, Walker says. Making the functionality of traditional phone systems available alongside the rest of a productivity suite through a mobile phone, laptop, or table, he says, was the next step. “We believed work was going to change to a much more fluid and remote-centric environment,” Walker says. “Networks would continue to improve, and CIOs and large enterprises would end up trusting voice over IP to provide their phone systems.”

Joao-Pierre S. Ruth has spent his career immersed in business and technology journalism first covering local industries in New Jersey, later as the New York editor for Xconomy delving into the city's tech startup community, and then as a freelancer for such outlets as ... View Full Bio

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