Hurd Finds His Footing - InformationWeek

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10/24/2005
04:32 PM
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Hurd Finds His Footing

Hewlett-Packard CEO Mark Hurd made it clear again last week: Don't expect "big theoretical things" like spinning off printers or ditching PCs. His grand plan is to make salespeople accountable for keeping customers happy and to develop great technology. That means not skimping on R&D. Despite his cost-cutter reputation, he sees HP spending as much as $30 million to $40 million in the next four to five years on tech development.

"The framework is right. The raw technology is right," Hurd said at the Gartner Symposium/ITxpo. Hurd acknowledged the company had "lost its way" in some markets. But he repeatedly said storage, servers, and management would be HP's focus going forward.

He also acknowledged he has a tough audience. "There's no CIO on planet Earth that likes the amount of money they spend on IT," Hurd said. "And no matter how low you get it, they want it lower. And if it breaks, they're going to be very mad. So, at the end of the day, you can't satisfy the CIO until the budget is zero, and IT performs admirably with every piece of data they'd ever want, and it never goes down." Yeah. That's a start.

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