IBM Introduces Total Cost Of Ownership Service Offerings
IBM today will launch its Total Cost of Ownership (TCO)Service Offerings, a portfolio of customized services for
enterprise customers looking to trim expenses through better
management of IT assets. Offered jointly by IBM's Personal
Systems Group and IBM Global Services, the TCO Service
Offerings will apply to customers using IBM Netfinity
servers, IntelliStations, and Thinkpads.
The TCO Services Offerings are available in five bundles:
TCO Baseline Analysis for small-scale consultations; TCO
Advanced Analysis for large-scale consultations; Universal
Management Tools Validation Pilot; UM Installation and
Integration Services; and UM Tools Education.
Pricing for the offerings varies, depending upon both the
type of service and the size of the implementation. Pricing
for Baseline Analysis, which includes a high-level TCO
overview analysis of a customer's IT architecture, is $3,000
plus travel expenses for the consultants. Pricing for
Advanced Analysis, a more in-depth analysis that can take up
to three months to complete, ranges from $25,000 to
$250,000. UM Tools Validation Pilot, which provides IBM
customers with information on how best to deploy IBM assets,
is priced at $7,500, plus travel fees. UM Installation and
Integration covers the installation of equipment and
software, at $85 to $120 per desktop. UM Tools Education
offers IT users hands-on training at $2,165 per person.
IBM likens the purchase of its enterprise computing devices
to the purchase of any other big-ticket item. Says Dan
Ransdell, VP of worldwide service and support for IBM's
Personal Systems Group: "It's like buying a car; most people
remember the service and support promises made to them more
than the original sales pitch for the car itself."
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