The UK has long been pushing the benefits of and investing heavily in electronic medical records -- yet the slam dunk that the new administration seems to expect in terms of benefits has yet to be realized elsewhere. To explore why takes us into a range of big and complex enterprise content management (ECM) topics, but we can focus in on two key areas that will, without doubt, tax the new administration it moves forward with this initiative:1) It is assumed that moving to electronic records will, by default, deliver efficiency and cost benefits. Yet nobody seems sure how to quantify these benefits. I was always taught that "assume" makes an "'ass' out of 'u' and 'me'," and that may be the case here. Systems that have run relatively efficiently for generations are not so simple to replace and improve upon. Cost benefits may, in fact, be non-existent. Indeed you would be hard pressed to find anyone involved in the UK's NHS projects that would be able to point to measurable cost savings. When people tell me that such savings are impossible to calculate, I don't believe them.
2) Patients are highly sensitive to two things -- errors and privacy. Errors, when they are digitally generated can often be harder to deal with than plain old analog errors. An incorrect electronic record can persist far longer and be replicated far more often and more easily than its analog equivalent. I'm not sure about you, but I don't want errors on my medical record. I also don't want anyone else seeing my records, and it is often far easier to find unprotected confidential electronic records than hard-copy alternatives. Newspapers in the UK currently feed off the latest electronic leakage of highly sensitive medical data, and they're not short of examples to gloat over.
I am not advocating that the medical industry in the US remains paper based, as I try to keep my Luddite tendencies in check. But I am hoping that most of the promised money (and there is a lot of it) goes into the analysis, re-engineering and change management that will most certainly be required to take such a highly complex and deeply embedded set of information systems and move them to the digital age. A rush to buying technology from document and records management vendors will result in yet another appalling mess for sure.
The money is there to do the job properly, but ECM is 20 percent technology and 80 percent process. And despite project failure after project failure, that basic concept has not been grasped by the majority of buyers. This time round, though, it's personal, it involves public funds, it's complex information management, it's highly confidential, and lives depend on accuracy, so it has to be done right, or not at all.Here in the US, the topic of electronic medical records has popped back to the top of the agenda, due to an impending mass injection of government money. Long talked about, long promised and long mandated (remember HIPAA?) -- electronic medical records in the US are for all intents and purposes still a pipedream...