In particular, the city performance metric program session, featuring leaders from Springfield, MA and Providence, RI left me feeling that this might be one of those programs that makes people proud to serve in government. It's a no-brainer: make it so that people see that their work has an impact. That is, measure what you care about, and make management decisions to support changing things that matter to citizens.
In the same way that good IT leaders introduce a sensible number of targeted metrics into their governance programs and then take action on the organization development, human resource management, process, and systems fronts, cities can work similarly around their services to achieve good results in the things that matter, both to employees and those they serve.
It's hard. It can be sticky. As the presenters said today, it requires getting everyone at the table, and not everybody gets along. Maybe your organization's goal today is simply to make it so that everybody gets along. It takes resources, but the models of success seem to include "use what ya got in a more sensible and coordinated way", so the resource load shouldn't be horrendous. But it left me feeling a little more optimistic about how local government can make life better here in this country.
Cloud ComputingTomorrow, I'm going to participate a session on cloud computing. It's a great time to be talking about the cloud, perhaps because there's lots of hype but not a lot of agreement in the practice space on what it all means and how it all ought to be implemented. As Lori MacVittie said today in her blog, "We don't know what cloud is, but we're doing it". So, tomorrow, we'll start off with definitions and move on to harder stuff, like "how the heck do you secure it?" given that a lot of local governments deal with public safety and utility information. It should be a great conversation; we've got several vendors as well as Dmitry Kachaev from the District of Columbia's (that would be Washington, DC, to you and me) office of the CTO.
I'm going to point them at these cloud resources for further reading, but if you read this first, you've got a leg up on the attendees. :)
- Cloud Security.org
- "Crowd sourced" Cloud Computing Use Cases White Paper
- Introduction to Cloud Computing Architecture (Sun)
- The Open Cloud Manifesto
- Christopher Hoff's Rational Survivability blog, lots of cloud content.
- A proposed cloud computing taxonomy from the Rational Survivability blog.
- Lori Macvittie's blog, frequent cloud content
- InformationWeek's Cloud Computing resource
- "Of Cloud 9 and the Importance of Parachutes"