Instant Messaging Gets Down To Business - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Instant Messaging Gets Down To Business

AOL, Microsoft, and Yahoo focus on growing market with enterprise IM apps

The market for business instant-messaging tools is starting to solidify. At the Instant Messaging Planet conference in Boston last week, it was clear that America Online, Microsoft, and Yahoo have set their sights on turning IM into a mature enterprise application.

Microsoft is readying its Windows Server IM platform for release later this year; Yahoo's Messenger Enterprise Edition is scheduled to hit the market this month; and AOL's AIM Enterprise Gateway is already available. These efforts may end up squeezing out smaller vendors in the space such as Akonix, FaceTime Communications, and IMlogic, which sell tools for managing consumer IM apps in business settings.

In TouchVendors are vying for a market that's expected to grow considerably: Osterman Research released a report last week predicting that the percentage of employees who use IM at companies where it has taken hold will rise from less than 20% now to more than 90% by 2007.

Electronic Arts Inc. started using the technology after it agreed to provide online gaming services to AOL users and needed to use AIM to communicate with AOL contacts. The video-game maker has migrated from Microsoft's Exchange 5.5 E-mail plat- form to Exchange 2000, which includes the enterprise-ready Exchange IM app, built-in security, archiving, and directory integration. CIO Marc West says he's concerned with the vulnerability of public IM networks. He expects 75% of Electronic Arts' employees to use IM by year's end.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
2021 Outlook: Tackling Cloud Transformation Choices
Joao-Pierre S. Ruth, Senior Writer,  1/4/2021
Enterprise IT Leaders Face Two Paths to AI
Jessica Davis, Senior Editor, Enterprise Apps,  12/23/2020
10 IT Trends to Watch for in 2021
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/22/2020
Register for InformationWeek Newsletters
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
White Papers
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll