re: 6 Ways Best Buy's New President Defines Next-Gen IT
Wow, #5 hit me like a brick! We have been rolling out iPads to the Sales dept, but not a single soul has asked for getting ERP information onto the device!
I feel like the type of employees in a company can have a major influence on how much the devices become useful in a systems perspective. For example, a sales team that is experienced with and expects to be supported with ERP / CRM information at all times - frames much more meaningful projects / requests of IT as far as establishing those kinds of systems. That seems like a culture and hiring effectiveness issue.
That IT knows how to provide a better experience / solution is only half the battle if the users basically just do not know what they do not know. In that they have laptops and basically barely use them for those ERP / CRM purposes either - means they must be relying on manual processes.
You would think those depts bearing the load of the manual requests would be screaming for help too - but that has not happened yet either. Very sad in many ways.