re: 6 Ways IT Still Fails The Business
I saw this article a few days ago and I have been steaming about it for a few days now. I am quite disgusted with this article and how it portrays IT. I believe you are wrong on every point you have made, starting with your opening remarks about how one of the things IT is doing right is "Cloud".
Just because you use dropbox at home and are amazed at how easily you can access these files from any computer doesn't mean that it is right for all businesses. You'll notice in the survey you took, the most important IT project for 2013 is data security. What you fail to understand is that IT's First responsibility is data security and integrity. Use of cloud services in many cases forces IT departments to literally give up that security and put it in the hands of a cloud service provider. The problem is that you sit here and complain that you can't use a service like dropbox for your work data but you do not realize the reasons as to why.
What you need to understand is that IT's responsibility is not to give their users every single toy and fun new feature that is released, IT's responsibility is to maintain data security and integrity. Things like mobile devices, cloud services, remote access, BYOD all are security risks. IT departments need to weigh the risks and decide on how to react to these changes, but again security and integrity are paramount. If that means you can't use your new iphone on the company wireless, then that's what it means.
IT departments are generally under-staffed, under-budgeted, and under-appreciated yet we still maintain the infrastructure needed for our users to access the data they need to. Are their sometimes better solutions available? yes, but that does not mean that IT should jump on the bandwagon. Instead of pointing the finger at IT and yelling foul because you can't use a popular cloud service that would theoretically make your life easier if you could use it at work, instead investigate as to why IT has not implemented that new feature or toy you want. I believe you would be surprised as to just how complicated and/or difficult it can be to implement.
My suggestion, start your research for this article over, but this time, spend your time with your IT department and find out from them why these bad perceptions and road-blocks exist.