re: 7 Ways Outsourcing Has Changed
Eric, are you just rephrasing and rehashing information that is already available publicly and told millions of time by millions of people? I mean do you think that earlier if a sales wanted a CRM or HR wanted HRM solution, they would go to IT and IT will use its own budget to buy and deploy these solutions? Of course not. Any new application/initiative was always funded by the business unit and that has not changed. So I am not sure how to interpret you comment that IT budget is moving to sales for CRM purpose or to HR for HRM purpose etc. These departments always had their budgets with which they would fund technology initiatives (e.g, deploying CRM or HRM) and ask IT to lead it. Correct me if I am wrong.