re: The Problem With Social Collaboration On IT Projects
I just re-reread your "Socialize This" in the 3SEP dead-tree edition of InformationWeek. I think you've nailed some key points.
Maybe "socialize" doesn't add anything as a term. It might have buzz, but I don't think it's accurate. We're talking about something closer to user stories aren't we? When I do a subject matter expert I know what I can expect, and am ready to let go my favorite nomenclature for whatever s/he applies. But with a user? For me that's more like an anthropologist talking to someone in a second language. I don't expect the user to be using precise terminology, or to know or appreciate consequences or how their preferences ramify through the chain.
"It [socialising] it also implies true interaction." I think that means listening to what I call "subjective narrative", something like how LEO listens to narrative while conducting cognitive interview. There isn't always coherent story, but there's always narrative, and in there somewhere is the stuff that makes a use case. The inherent knowledge is there.
"there's no chance everyone will agree on what to do with ..." Agreed. Different goal for different situation. But I'll add my opinion: I think the blocking factor here is more often a matter social dynamics and maneuvering, or differences in vernacular than actual substance. And that's where SME as rapporteur has to come in and read the bird's guts.