re: Yahoo ResuMess: The Trouble With Entitlement Culture
Here's a point Rueff made, but didn't get into the piece, even though I concur:
Companies verge into an entitlement culture when they lack strong executive leadership -- and by strong I mean leaders with the vision, will, and credibility (most of all) to say: Here's where we're headed and you either need to get behind it or leave.
Yahoo hasn't had that kind of leadership, for whatever reason. Those approval ratings are telling, especially when you compare them to Yahoo's competitive set. But those approval ratings may say as much about the employees who are giving them.
While knowledge workers need to be treated well, like people and not machines, there's line that companies like Yahoo cross the line. And Yahoo operates the way many successful Silicon Valley companies do. I have a friend who's a contactor -- and contractor mind you -- at Google and he still gets perks like free meals in the Googleplex' gourmet cafeterias.
My own management style has been to take this position with my charges: I'm not here to make you happy. Happy is something you make for yourself. I am here to treat you fairly, communicate with you, and help you to help yourself as much as I can.
This is a major workforce issue today. I've only scratched the surface.
It woud be helpful to me and to other IW readers, I'm sure, if you told us what you see as possible ways to change or operate in a culture of entitlement.