Re: Gimme a break
"To me, the issue is convincing enterprises that shortening the work week (let's face it, who even works 40 hours anymore?) and hiring more people will actually make all of those people productive."
Agreed. In the last year, I've worked the same amount of "hours" in the department essentially doing the work of two people (some of our new hires didn't work out in Deskside Support) as I did when there were 3 people. The only thing that changed was pace of how I worked. And yes, when we were down a person the pace was frantic, but I still did it. Now that we are fully staffed, I can slow it down a bit and I could easily leave throughout the day, run errands, go to the gym, etc, all while monitoring my email to see what matters need attending. But as an hourly employee, that doesn't fly - I have to be at my desk "working." Why?