6 Habits Of Unsuccessful IT Pros - InformationWeek
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9/22/2014
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6 Habits Of Unsuccessful IT Pros

Watch out for these career sinkholes -- and learn how to recover if you've fallen into one.

10 IT Job Interview Phrases To Make You Run
10 IT Job Interview Phrases To Make You Run
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Career stuck in the mud? It might be time to take a peek in the mirror to figure out what's going wrong.

When IT pros think "mistake," they usually think in technical terms: The bugs in your code, the "whoops" moments in a production environment, the obvious-in-hindsight security hole -- these things can and do happen. But technology mistakes, unless they're of the catastrophic, time-to-find-a-new-gig variety, are usually pretty straightforward. Recognize the error, fix it, learn from it, and move on.

The more common symptoms of career self-sabotage, according to engineer-turned-recruiter Steve Levy, all lead back to a simple diagnosis: You.

Levy, who's head of global recruiting at the open source video platform Kaltura and helps moderate the Open Mic Career Chat on Twitter, is fond of noting that people don't put their humanity -- and all the good, bad, and downright ugly tendencies that come with it -- on hold when they arrive in the office. People remain people, and plenty of career pitfalls are created by that simple fact. Avoiding them is often an exercise in being honest with yourself, even when it's an unpleasant task. The core problem, according to Levy: The requisite self-awareness and self-honesty are often lacking in the IT pro tookit.

[Here is another question to ask: Do You Work In The Technology Ghetto?]

"It's the things that IT folks, technical folks, typically don't want to address," Levy said in an interview. "But these things that are really relationship-focused are the ones that will make or break your career."

Let's look at six potentially major mistakes IT pros should avoid and consider some fix-it strategies if the damage, even when it appears minimal, has already been done.

1. You have no filter.
You've heard the World War II-era saying: "Loose lips sink ships." In today's era, where multitasking -- or maybe the more accurate term is overtasking -- is the norm and the average IT pro might have a phone call, their email inbox, instant messaging, and social media all going simultaneously across at least two (and probably more) screens, loose lips sink careers. You need to be thoughtful and conscientious about what you're saying, writing, tweeting, texting, posting, and so forth -- and where you're doing it. Levy points out the too-long list of corporate Twitter fiascoes caused either by bad judgment or avoidable error, such as someone with multiple social profiles accidentally posting to the wrong one and embarrassing themselves and their employer as a result.

Levy invoked another adage, this one courtesy of carpenters, by way of advice for the foot-in-mouth crowd: Measure twice, cut once. This comes in especially handy any time human emotions run even a degree or two higher than when, say, you're sound asleep.

"The rule I use is: The first thing you want to send? Don't send it. The second thing you want to send? Don't send it," Levy said. "Usually, the third thought is probably spot on -- and won't get you [in trouble]." A related reminder for the loose-lipped: "The 'Reply All' button is not your friend," Levy said.

If you've already stuffed a foot into that loud, giant mouth, the best repair strategy is usually to apologize privately and appropriately. Then stop talking for a while.

"If [you're in] a foot-in-mouth situation, the last thing you want to do is keep talking," Levy said. "It's usually because you're talking too much."

2. You're a bit too chummy.
Be friendly, be polite, be kind -- they're all fine attributes that, let's face it, the world could use more of. But beware of becoming too "buddy-buddy" with people in the office. Like a lack of filter, acting like a friend rather than a colleague around the wrong person can give the wrong impression.

"There is a pecking order in every organization, and you need to know what it is," Levy. Know who you're communicating with and, when in doubt, button up. Cracking even an innocuous joke in front of someone who doesn't want to banter in the office, for example, is high-risk and low-reward.

"It's frightening how people [think]: 'OK, I got a job. Now I'm one of the crew," Levy said.

3. You don't do what you say.
While applicable across age groups, this one might be especially important for recent graduates and other early career IT pros. "You have to follow through," Levy said. He acknowledged it sounds obvious, yet is amazed how often it's an issue. Over-promising, procrastinating, or just plain punting

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Kevin Casey is a writer based in North Carolina who writes about technology for small and mid-size businesses. View Full Bio

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vnewman2
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vnewman2,
User Rank: Ninja
9/23/2014 | 6:56:03 PM
Re: Too chummy
@Shane - Agree that this is a great point seldom made.  My view is "too chummy" becomes unprofessional when the user no longer takes you seriously in your role or think they deserve special treatment because of their personal relationship with you.
jagibbons
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jagibbons,
User Rank: Ninja
9/23/2014 | 6:58:51 AM
Re: The biggest ones I see as a Manager are...
Almost anything can be a time-waster if it is not done at the appropriate time. The successful pros in any field find the important thing to do at that time as opposed to anything else that may be important at other times but not right now.
ChrisMurphy
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ChrisMurphy,
User Rank: Author
9/22/2014 | 6:32:14 PM
Re: The biggest ones I see as a Manager are...
Great insight, and I'm not sure it even has to be Facebook that soaks up your extra time -- we can also spend too much time on legitimately work-related digital communication channels, like internal email, social networks, etc. Those are indispensible tools, but they'll also soak up as much time as you give them.   
Laurianne
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Laurianne,
User Rank: Author
9/22/2014 | 3:19:45 PM
Re: Problems with the boss
It's hard to generalize about advice on communicating with managers. People have different levels of maturity, different pressures...Take what you can use here and personalize it for your situation.
SachinEE
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SachinEE,
User Rank: Ninja
9/22/2014 | 3:01:53 PM
Re: The biggest ones I see as a Manager are...
To be working in IT, you must always be technically forward, and it would have to mean cutting down on your facebook hours. To be technically forward an IT guy must alwasy undergo a metamorphosis and this is the only thing that will secure his future. Expanding the skillset of the employee is what managers must also take heed in.
SachinEE
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SachinEE,
User Rank: Ninja
9/22/2014 | 2:59:14 PM
Re: The biggest ones I see as a Manager are...
I think managers should try to know what moves the employees under him. Every employee is different and needs different motivational techniques. Any manager who has mastered that can captain his team out of any tough situation (like decision making marketing values).
dried_squid
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dried_squid,
User Rank: Moderator
9/22/2014 | 2:28:19 PM
Career stuck in the mud?
I hope not.


I perceive my IT career from the vertex of a triangle, the other vertexes are the non-IT supervisors and and the non-IT workers.

 

For any shared task, each vertex has it's own priorities and desired futures. Same occurs in the inner sanctum, ie. my IT career, IT supervisors, and IT workers.

 

In general, I agree with the six points, for more than just the IT area. And I suggest there's another current muddying the waters of anyone in any career, considering the last 15 years, the idea that new applications in IT are more important than new ideas on how we do what we do.

 

Without electricity, IT is stuck in the mud. What about the services our people provide?

 

I fear some groups see new applications religously, irrespective of the mission at hand. I believe that puts me at risk.
jagibbons
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jagibbons,
User Rank: Ninja
9/22/2014 | 12:52:16 PM
Re: The biggest ones I see as a Manager are...
Agree with highlighting time management. Too many talented people waste too much time on things that don't drive innovation or drive value. There are times to unplug from the hectic pace of the day, but it can be very difficult for many to regain the focus that is critical to growth and success.
Joe Stanganelli
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Joe Stanganelli,
User Rank: Ninja
9/22/2014 | 12:39:50 PM
Problems with the boss
I have a bit of a different perspective w/ #6... The vast majority of cases I've seen of people seriously not getting along with the boss have involved 1) an employee who was truly an incompetent, horrible person or 2) unlawful employment discrimination, sexual harassment, and or other unlawful activity by the employer.

In the case of the latter, talking with the boss about it seems to be inviting even more trouble -- especially in my experience as an attorney who has dealt with these matters.

And in the case of the former -- well, a truly horrible, incompetent employee isn't going to think that they're the problem, anyway...and they'll be fired soon enough.
D. Henschen
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D. Henschen,
User Rank: Author
9/22/2014 | 12:30:03 PM
Suitable for all business scenarios
I'd say this list is suitable for any type of professional. For IT I'd add "doesn't match technical skills to the job description." Yes, some tech skills are more in demand and, thereforce, pay more, but if you don't really have them, don't be a pretender. Even if you're skills are aligned with the jog, you have to stay "plugged in," as the aritcle advises keeping up with the latest skills and trends in your domain.
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