Which outsourcer overdelivers on its promises? We asked customers of the largest outsourcers to evaluate their partners on expertise, reliability and a host of additional service and sourcing criteria.
InformationWeek Research's Analyzing the Outsourcers report includes the results of more than 300 customer evaluations. Business-technology professionals involved in determining, administering or managing one or more of their organization's relationships with IT outsourcers evaluated at least one of the following 12 outsourcers:
- Accenture
- Bearing Point (formerly KPMG Consulting)
- Cap Gemini
- Computer Sciences Corporation
- Deloitte Consulting (Braxton)
- EDS
- Hewlett-Packard
- IBM Global Services
- Infosys
- Tata
- Unisys
- Wipro
The study evaluates customer satisfaction across ten important criteria, including:
- Availability of Experts/specialists
- Cost/Value
- Innovation
- Range of service offerings
- Reliability
- SLAs
- Strategic advice
- Training/amount of experience
- Vendor Reputation
- Vertical industry knowledge
The results of these customer evaluations as well as outsourcing spending levels and factors driving outsourcing are included in this 14-page report. Use this study to understand strengths and weaknesses of outsourcers based upon customer evaluations and also to benchmark your organization's outsourcing plans.
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