The vendor recently added added its MessageLabs Email Continuity service to its Software as a Service (SaaS) platform.. The service includes a number of interesting features. Recovery and restoration of sent and received email messages takes place in one step. An automatic synchronization function automates the updating of corporate directories, user accounts, contacts, calendars and distribution lists. A rapid activation capability provides employees with email and mobile access during an outage within minutes.
MessageLabs has done a good job identifying market trends and developing products that meet customers every changing requirements. Its SaaS approach has been a favorite among small and medium businesses because it relieves them from staffing and maintenance chores. However, the company faces challenges as it attempts to keep pace in the rapidly changing email management market. Many of its traditional competitors have been acquired by large, well know firms, such as Cisco, Google, and Microsoft. With those companies throwing significantly research and development and marketing dollars at their expanding email solutions, it may become more difficult for MessageLabs to maintain its momentum.
What backup functions are available with your email system? How confident are you in those capabilities? Would you feel comfortable with a service from a vendor, such as MessageLabs?