In the past, NaviSite offered monitoring and troubleshooting at the operating-system level only. With the addition of a new layer of middleware, the systems integrators and VARs that license the company's software can keep an eye on applications as well, providing a substantial increase in the amount of monitoring that can be offered to customers, says Steve Kirchoff, NaviSite's executive VP of sales and marketing.
Burton Snowboards recently renewed its contract with NaviSite after shopping around, says Dave Buckland, Internet project and development manager. The Burlington, Vt., snowboard maker stayed with NaviSite mainly because of price and familiarity, he says. Before it went to a managed hosting model nearly three years ago, Burton used separate consulting firms to host many of its nearly two dozen sites. The result? "It was all over the place," Buckland says. "There were no redundancy standards." NaviSite has provided consistent uptime and a quick response--and a credit for downtime--on those occasions when the site did go down, he says.
NaviSite, which is backed by Internet development company CMGI Inc., has a partnership deal with Hewlett-Packard. In March, NaviSite and HP signed an agreement to sell managed hosting services to large companies. NaviSite, which started out selling to user companies but now focuses on systems integrators and VARs, employs around 300 people.