BMC has already integrated AlarmPoint with BMC Performance Manager and MAINVIEW. BMC says this extensive integration between its management solutions and the Invoq products provides a thorough notification system across the entire enterprise which in turn helps businesses better administer their service desk and IT environment as a whole.
AlarmPoint extends BMC’s built-in notification capabilities to include “find-me, follow-me” capabilities that use a customized message forwarding technology to alert IT managers of critical issues that could have a potentially severe impact on the business. The messages can be sent via voice or text in real-time to the technology professional who has the expertise to handle the issue.
The Invoq/BMC product integration has the potential to help IT resolve issues before they become severe problems and minimize the outages that do occur in a number of ways. The AlarmPoint integration with BMC’s business-focused Impact Manager solution synchronizes events and the notification status to ease event correlation and increase automation. And in working with BMC Remedy Help Desk, AlarmPoint provides IT managers with a Web-based system to assign work or receive real-time alerts which notify relevant personnel when a ticket is opened and allow them to update, escalate, or inform others of an incident. This will help reduce help desk calls and speed resolution.