Provided by MasterCard to cardholders free of charge, the new service works will all major mobile carriers in the U.S. Carrier text message rate may apply. The voice-activated ATM Locator application is provided by Convergys Corporation, which built the application for MasterCard. Hosted on Convergys' SpeechPort 'platform, incoming calls are received and processed.
The platform uses a variety of speech recognition technologies to detect the caller's request and play back the appropriate information. It then sends the caller's coordinates to MasterCard, which in turn accesses and provides ATM locations from a central data bank.
If callers request an SMS, MasterCard passes the ATM location data to mobile message and data service company Mobile 365, which in turn routes the SMS text message to the caller's mobile carrier.