Sroka chose Interface Software Inc.'s InterAction more for the vendor than the product's features, which are fairly common across the CRM-law niche. He chose Interface "because of their expertise in the area; the depth of the organization, and the size of their existing client-base," he says.
Interface plans to release the next iteration of InterAction in September. The new release is designed to give users more control over the data that they share with co-workers. Instead of having the system automatically pull data together, users will be able to keep some data private. In addition, a new user interface will let users view all of the software features on one dashboard.