The group worked with consultants to build an internal model for ROI and then enlisted the help of iValue, a consultancy focusing on the valuation of information technology, to verify its model and see how it overlapped with iValue's ROI model (see "Getting Tough On ROI," Oct. 21, 2002).
Howell plans to meld the internally developed model along with iValue's recommendations to develop a generic ROI methodology across the company. Figuring out exactly where to apply the model, though, is part of the continuing journey. "Do we run it on projects that we're already working on? Do we only do it on new projects? There are a lot of questions still."
Return to main story, "The Proof Is In The Project."