What would wow you? Perhaps it would be the ability to go into a local coffee shop and order a grande-skim-soy-caramel-half-caff-latte with extra foam and a dash of cinnamon and have the guy behind the counter know exactly what you want without you having to repeat it? Or maybe it's the ability to call your favorite sushi take-out place and the person on the other end of the phone knows you like eel maki without the avocado.
I'll stop here, before you start thinking I have pretentious food consumption habits. But that question of what wows you certainly applies to business technology today. In fact, it's a question Garland Hall, chief customer officer (I love that title!) for webMethods, often asks customers (we discussed this over some very good eel maki, by the way). I wouldn't doubt that any IT vendor today realizes that things that used to be perks are now check-off items--SLAs, lower prices, shorter licensing terms, ROI metrics. What more are you looking for? What wows you? I know Garland's asking the question, but are enough of your IT vendors asking it?