google policies about keeping old information
i run a small business. 5 years ago a terrrible comment was posted as "feedback". The person lied, exaggerated, told people to stay away. She also was a "one-star" reviewer of many businesses. Her attack was far from kind or balanced, honest, and the level of anger seemed so off from the actual event. Google defends her comments. Assumes her right. They won't even entertain the possibility that her biased view was more about her than us. Businesses are suspect and disbelieved. As far as I can see there is absolutely no arbitration of any issue other than if they are cursing or using some hate speech.
There is no time limit on this feedback either. According to google, it should stay up forever. They told me to get other customers to post positive feedback to counter the bad. But this seems to be only playing by their rules. I don't want to ask customers to do this.
Wouldn't it seem more fair to have a time limit, right or wrong, on feedback ?
Don't businesses have rights to have these types of attacks taken down?
And what about having some rights as businesses to take some destructive feedback down. like having one or more "chips" a year so we could block some comments based on our integrity. Sort of like each year you get points taken off your drivers licence for good driving.
In the modern world "window shopping" has taken on a whole new concept. Should anyone be allowed to say whatever they want and stick it in our shop windows? Googles advice is that i "respond" to the comments in public. This could have disastorous results and set off a fight in my shop window.