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Internet Tops Consumer Complaints In New York State

There were more formal complaints during 2005 about Internet business than about cars, the New York Attorney General said.
The Internet in 2005 drew the most consumer complaints in New York State, beating out issues related to credit and banking and automobiles, state Attorney General Eliot Spitzer said Wednesday.

In an analysis of 51,000 written consumer complaints, Spitzer's office found 7,723 related to the Internet, followed by 6,164 for credit and debt problems and identity theft; and 5, 514 related to automobiles.

"The Internet has become the new Main Street of our society," Spitzer said in a statement. "It has brought great benefit, but also new opportunities for the unscrupulous."

Typical Internet-related complaints involved non-delivery of goods, incorrect charges for shipped goods, auctions, spyware and spam.

Rounding out the top 10 issues based on number of consumer complaints were telecommunications, 3,372; services, 2,897; mail order, 2,558; retail sales, 2,475; home repair and construction, 2,355; travel, 2,075; and landlord/tenant, 2,012.

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