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Feature

Mark Halloran, CIO, Medco Health Solutions Inc.

Medco is the largest mail-order pharmacy in the world. One in four Americans is enrolled in a drug plan that the company services with its automated pharmacy-benefit-manager system.

Mark Halloran
CIO, Medco Health Solutions Inc.

Interview by Charles Babcock


Mark Halloran, CIO, Medco Health Solutions Inc. -- Photograph by Walter Smith

Photograph by Walter Smith
1
A Good Night's Sleep
With so many people's medication on the line, quality is critical. "Our IT- and pharmacy-operations people use Six Sigma-type controls in their service-delivery model. The quality assurance of Six Sigma allows me to sleep at night."

2
Data Soup
"It's kind of like making soup. A lot of ingredients go into the data warehouse. At the end of the day, all our online-prescription, order-fulfillment, and health-plan pharmacy-benefit-management systems need to work in a collaborative fashion. Having one big warehouse allows us to do that."

3
Pressure Cooker
Halloran likes working under pressure, with tight deadlines and restrictive budgets. "I've always been in a position of needing to deliver a large project at a fixed cost in a certain time frame. When I joined, Medco was a startup that needed to [quickly] build out systems. That's what attracted me."

4
Emergency Response
"Two days after Hurricane Katrina struck, we created health records for 300,000 patients. Pharmacists and physicians didn't have records for those patients. Within a week, we set up a temporary, on-site mobile pharmacy in Marrero, La., 10 miles from New Orleans, staffed with nine pharmacists. They worked out of one mobile trailer and lived in another."

5
Mac Mania
"I'm into home stereo, home theater. I'm a Mac bigot and have Macs running my home-theater operation. I spend more than I should on iTunes."

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