Instant messaging is becoming as integral to many business communications as E-mail. Industry research group International Data Corp. forecasts that by 2004, more than 2 trillion instant messages will be generated between consumers and businesses. Unlike E-mail, however, the thread of an instant message is lost once the user closes the message window.
IMlogic is not the first vendor to develop archiving technology. Others, such as FaceTime Communications Inc., have created software that resides on corporate servers and intercepts and records instant messages that travel inside and outside the corporate firewall to public instant-messaging servers.