"Approaches like that are a must," Ross said.
Without the need to focus on teller operations, branch managers have been freed to focus more on driving sales, Ross said, and that makes a difference. "We've almost doubled our lobby sales now, from 1.58 sales per day to, I think the latest is 2.63."
Coastal Federal was an early adopter of uGenius products (Coastal's CEO helped the founders develop the idea for the company), but has been pushing it farther recently and believes the acquisition by NCR will strengthen the product line. Coastal Federal recently invested in NCR's drive in banking video units as well, Ross said.
Social media make the customer more powerful than ever. Here's how to listen and react. Also in the new, all-digital The Customer Really Comes First issue of The BrainYard: The right tools can help smooth over the rough edges in your social business architecture. (Free registration required.)