The test includes AT&T Wireless' GPRS network and Bluetooth connections between a driver's handheld and a smart phone. Such a setup could tell a courier about a new pickup request elsewhere in a building in which she's making a delivery. She could also more quickly alert FedEx sales staff to new opportunities. Some shipping information could even be pushed back to customers' own networks, Pasley says. Any rollout of the service would wait until next summer. Says Pasley: "We have 40,000 couriers, so we can't just throw the switch on this."
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Pushing Wireless To FedEx Drivers' Hands
The courier is investigating whether it would improve customer service.