What is a bit surprising is that close to half (42%) of the corporations went ahead with their deployments without determining how the product would be used. One reason may be that companies do not have a lot of experience in using information management systems. In fact, Sharepoint represents the first information management tool for about half of the respondents.
Consequently, the product is supporting a variety of applications from enterprise search to case management. In addition, the Microsoft product is being used to enhance use of other applications, such as Business Process Management, security, records management, Enterprise 2.0 and archiving.
Sharepoint's flexibility has been a key attribute, however, it seems like the product's nebulous characteristics have also meant that its use had not unfolded like typical IT products. Firms first decide to purchase the software and later figure out how it would best function in their organizations. There is a danger to such an approach, namely that no clear benefits will emerge. To date, this possibility has seemed remote, so many SMBs have given a "thumbs up" to their Sharepoint purchases.