Spiceworks made a number of enhancements to its management tools. MSPs can now develop customized portals for each of their clients. With a Remote Site Data Collection feature, MSPs can more easily manage multiple clients from a central console. With MSP Plugins, partners can distribute custom Spiceworks applications, such as custom reports, specialized help desk features, user portal designs and extensions, and language translations.
The new enhancements should appeal to Spiceworks MSPs because they now have a bit more latitude in how they develop services for small and medium businesses. Spiceworks has a solution that has appealed to companies at the low end of the market. As the product has matured, it has become more enticing to larger companies. However, it may difficult for the company to wedge its way up higher in the network and systems management space because there is so much competition in that segment.