In addition to continuing to work on people development, Dillman has on tap for 2005 plans to gain more efficiencies in Wal-Mart's collaborative inventory-management systems to improve in-stock items and forecasting, and to deliver technology to improve in-store processes. For instance, lines could be shortened if cashiers are scheduled and lanes are open to handle grocery sales at peak shopping hours. "What are the things we can we do to make it easier for customers to shop and to be more efficient when they come in the store? And once they're done, what can we do to get them through the checkout faster?" she says.
The full plan for 2005 is still a work in progress, but Dillman is clear that not even one project would happen if it weren't for the team at her back. "There's such an overwhelming sense when I receive recognition because it's really about the team," Dillman says. "There's so little that I do; there's so much the team delivers."