Of course, Mulcahy's climb is far from over. She takes over a struggling company encumbered by about $14.6 billion in debt. Earlier this week, Xerox reported a second-quarter loss of $281 million and took a $196 million charge related to the closing of its small-office and home-office line of desktops and printers. Among the sticky situations that Mulcahy must manage are the sale of unprofitable businesses--like Xerox's equipment leasing and financing services--and the company's aggressive cost-cutting.
In its goal to trim $1 billion of operating expenses, Xerox laid off 8,600 employees. It even eliminated free coffee and the plant-watering service that had quenched the numerous plants that adorn Xerox office buildings.
Mulcahy should embrace being a role model to other women and girls, says Carolyn Leighton, founder and CEO of Women In Technology International. "Carly Fiorina didn't want to be identified as a woman CEO, which was not a good business move for her or Hewlett-Packard," Leighton says. "If she had positioned herself as a woman CEO, she could've used the opportunity to build herself as a role model and a lot more women would be buying HP products." Leighton adds, "I hope the Xerox CEO does not make the same mistake."
Read more about Xerox atQ & A: Xerox Turns To Services http://www.informationweek.com/836/xrxqa.htm Keep The (Online) Customer Satisfied http://www.informationweek.com/838/xerox.htm