They argue that greedy CEOs are putting us all at risk by sending computer work that's critical to the economy overseas to the lowest bidder. India is beset by natural disasters, regional strife, and identity thieves just waiting for a chance to steal Americans' Social Security numbers. That's the argument from offshoring naysayers like Lou Dobbs and certain protectionist lobby groups.
These arguments are, of course, red herrings. Disasters on U.S. soil like 9-11, Hurricane Katrina, and the Northeast blackout of 2003 show these shores are hardly immune to unplanned chaos. In fact, chaos is universal. What's important is how well-prepared businesses are to deal with the unexpected. The strike Wednesday in Bangalore shows that major Indian outsourcers like Wipro and TCS have come of age in terms of having the security and back-up procedures in place that are the hallmarks of well-managed companies. There were no reports of any major disruptions to customer service as a result of the Bangalore strike.
Offshoring does carry some risks, and these need to be carefully evaluated before businesses make the leap. But in making those calculations, they should exclude those voices whose only objective is baseless fear-mongering.