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Commentary

IT’s Pivotal Role in Customer Service
Great customer service requires even greater IT -- and it’s time for IT leaders to assume a central role.
October 21, 2021
Great customer service requires even greater IT -- and it’s time for IT leaders to assume a central role.
by Mary E. Shacklett, President of Transworld Data
October 21, 2021
6 min read
Article
Facebook’s Teachable Moment
Unexpected disruptions can happen to anyone -- your own company or the vendors whose services you use. Here are three th...
October 20, 2021
Unexpected disruptions can happen to anyone -- your own company or the vendors whose services you use. Here are three th...
by John Beattie, Principal, Sungard Availability Services
October 20, 2021
5 min read
Article
How CIOs Can Grow and Spend Political Capital to Achieve Executive Impact
Successful IT Leaders collect and spend political capital through three main sources: their position, borrowing it from ...
October 19, 2021
Successful IT Leaders collect and spend political capital through three main sources: their position, borrowing it from ...
by Irving Tyler, Distinguished Research VP, Gartner, Inc.
October 19, 2021
6 min read
Article
Enabling Citizen Data Scientists to Reach Their Full Potential
With data scientists topping the charts as one of the most in-demand roles globally, many organizations are turning to n...
October 18, 2021
With data scientists topping the charts as one of the most in-demand roles globally, many organizations are turning to n...
by Ant Phillips, CTO, D4t4 Solutions Plc
October 18, 2021
6 min read
Article
What Product Teams Can Learn from DevOps Principles
For teams looking to adopt the product-led growth business model, look no further than the principles laid out by DevOps...
October 15, 2021
For teams looking to adopt the product-led growth business model, look no further than the principles laid out by DevOps...
by Rachel Obstler, EVP Product, Heap
October 15, 2021
6 min read
Article
Stop Using AI and ML Interchangeably
The definitions of artificial intelligence and machine learning have evolved, so it’s important for everyone to understa...
October 13, 2021
The definitions of artificial intelligence and machine learning have evolved, so it’s important for everyone to understa...
by Emily Yale (Heath), Principal Data Scientist, F5 Shape Security
October 13, 2021
4 min read
Article
Safely and Securely Bringing Employees Back to the Office
IT departments across the world know that employees may have forgotten their cybersecurity hygiene and developed bad hab...
October 12, 2021
IT departments across the world know that employees may have forgotten their cybersecurity hygiene and developed bad hab...
by Jim Finney, SVP of IT, First Tech Federal Credit Union
October 12, 2021
5 min read
Article
How to Optimize Your Hybrid Cloud Architecture
Enterprises increasingly rely on a hybrid cloud strategy to deliver scalability, flexibility, configurability, and contr...
October 11, 2021
Enterprises increasingly rely on a hybrid cloud strategy to deliver scalability, flexibility, configurability, and contr...
by Eric Dynowski, Chief Solutions Officer, Deft
October 11, 2021
5 min read
Article
3 Biggest Mistakes Companies Make When Adopting Cloud Computing
To avoid these pitfalls, companies should think strategically and treat migration as an opportunity to optimize their re...
October 08, 2021
To avoid these pitfalls, companies should think strategically and treat migration as an opportunity to optimize their re...
by Madhuri Sesha Sarma, Head of Product Engineering, Orum.io
October 08, 2021
4 min read
Article
Should Sustainability Be an IT Priority?
Everyone likes to talk about sustainable IT. But how many CIOs are actively including it as a priority?
October 07, 2021
Everyone likes to talk about sustainable IT. But how many CIOs are actively including it as a priority?
by Mary E. Shacklett, President of Transworld Data
October 07, 2021
5 min read
Article
Reinventing the Customer Experience, One Process at a Time
Customer experience is at the core of all company functions. Organizations should look to new methods of transformation ...
October 05, 2021
Customer experience is at the core of all company functions. Organizations should look to new methods of transformation ...
by Daniel Csoka, Senior Manager, Deloitte’s Center for Process Bionics, Deloitte Consulting LLP
October 05, 2021
5 min read
Article
3 Ways to Better Apply AI to Small Data Sets
Stop assuming the past is your future: One of the more common issues in applying artificial intelligence is blindly rely...
October 04, 2021
Stop assuming the past is your future: One of the more common issues in applying artificial intelligence is blindly rely...
by Amnon Mishor, CTO and Founder, Leadspace
October 04, 2021
4 min read
Article
6 Tips to Adopt and Thrive With a Product-Driven Culture
For the CIO who has not yet welcomed the change from software/application project to product, here are several ways to s...
October 01, 2021
For the CIO who has not yet welcomed the change from software/application project to product, here are several ways to s...
by Anand Krishnan, Global Head Technology Solutions & Presales, Persistent Systems
October 01, 2021
4 min read
Article
Why to Rethink Liability Insurance for IT
For years, companies have protected themselves with general liability insurance. But with the new range of cyber threats...
September 30, 2021
For years, companies have protected themselves with general liability insurance. But with the new range of cyber threats...
by Mary E. Shacklett, President of Transworld Data
September 30, 2021
6 min read
Article
How to Boost Camaraderie, Connections for Remote and Hybrid Teams
Successful tech leaders need to find new ways to connect with their teams, give everyone a voice, and take time to revis...
September 30, 2021
Successful tech leaders need to find new ways to connect with their teams, give everyone a voice, and take time to revis...
by Ed Macosky, SVP and Head of Product, Boomi
September 30, 2021
5 min read
Article