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Letters To The Editor

Keep The Customer In Mind

I agree that the "Smartest Strategy Is Adaptability" (Nov. 29). I'm dealing with a consultant who refuses to listen to me, the customer. This consulting firm won't last if it continues to ignore its customers' needs.

Hilda Herrmann
Engineering & Technology Coordinator, Public Utilities
Henrico County, Va.

A Better Battle Plan

After reading your article concerning the use of RFID tags to track OxyContin, it appears to be another attempt by Purdue to mask the problem with the drug it's making billions selling ("Drugmaker Ships RFID Tags With OxyContin," Nov. 22).

Purdue would serve a better purpose by using its political clout to get a national drug-monitoring program implemented. This would protect doctors who prescribe this drug for legitimate patients. It would protect pharmacies. It would curb the people who doctor shop. It would save insurance companies money on unnecessary prescriptions and doctor visits. It would be good for everyone involved.

Darlene Taylor
Austin, Texas

'Memo' Gets Point Across

Great article on the "memo" ("Shhhh ... Kmart-Sears' Internal Memo," Nov. 22). The points were well made, and it was hysterically funny to boot.

InformationWeek magazine and E-mail newsletters are among the few tech publications I read regularly. Thanks and congrats on a job well done.

Bob Thompson
Founder CRMGuru.com
Burlingame, Calif.


  • "Reason To Share" should have referred to the U.S. Air Force Research Laboratory (Nov. 29).

  • Former America Online chairman Steve Case's name was misspelled in "Politics And Software: Strange Bedfellows" (Nov. 29).

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